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Help >
Ordering & Shipping |
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Ordering &
Shipping Information |
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1. Product Availability |
Millia LLC does not guarantee products ordered will be
available in physical stock and/or in quantities ordered.
Although we strive to keep stock count as accurate as possible,
occasional discrepancies between online and physical stock may
occur. If this is the case, you will be contacted with details or
instructions.
Information about availability of an item (In Stock or
Out of Stock) is located under item’s price.
Items shown as "Out of Stock" are currently unavailable,
although usually they are on order from our suppliers. If item does
not have sub-choices such as size or color, you can add your email
address to our waitlist for that item and the system will send you email
notification as soon as stock is replenished. Be sure to place your
order as soon as you receive our email. Many of our products sell out
quickly, and we can't put anything on hold.
If item does have sub-choices and your preferable size or color
is not available, please visit our site often to see if an item has come
back in stock.
On rare occasions, after you click " Proceed to Checkout"
or you refresh your shopping cart after a certain period of time,
an item in your cart may become unavailable ( out of stock). This happens
when customer shopping con-currently with you have just checked out and
purchased the last item in stock.
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2. Using the Shopping
Cart-How To Order |
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Order ONLINE
or by MAIL
When you see an item you'd like to purchase, simply click
"Add to Cart" next to the item. That puts the item in your
shopping cart and takes you to the Shopping Cart page, where you'll be
able to view the items you've added to your cart. You can also change
the quantity of each item you've selected and remove items, if you want.
From your cart, you can either proceed to checkout or continue to shop.
On rare occasions, after you click " Proceed to
Checkout" or you refresh your shopping cart after a certain period
of time,
an item in your cart may become unavailable (out of stock). This happens
when customer shopping con-currently with you have just checked out and
purchased the last item in stock. |
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3. How to Checkout |
| The first step before Checkout is to review your order on
the Shopping Cart page. You can change quantity or remove item(s) from
your cart. Be sure to click on "Update Shopping Cart" to save
the changes. When you are satisfied with your order, click
"Checkout," and you will be taken through four steps to
complete your purchase.
If you are already signed in, the system displays your
billing/shipping information. Please review for accuracy and click
"Continue".
If you are not yet signed in when you click on "Checkout",
the system displays a screen where it gives you a choice to either log
in to your existing account, create new account, or place order without
account. If you decide to create a new account, please keep in mind that
after you save your billing/shipping information, the system will take
you to the storefront. Please click on "Checkout" again to
resume checkout process. System will then display your billing/shipping
information, please click "Continue".
Choose desired shipping and payment options and click
"Continue". Based on your choice of payment, you will either
enter your credit/debit card payment information, acknowledge sending a
check or money order payment by mail, or be directed to Paypal’s
website (www.paypal.com) to send
payment through your Paypal account. Once you click
"Continue", your order will be recorded by the system and
Invoice screen will be displayed. |
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4. Payment Options |
We accept following online payments:
- Visa, Master Card, American Express, Discover,
and Paypal payments
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5. Order Acceptance |
$15 minimum merchandise total is
required for any order to be processed. Orders that don't satisfy
the minimum will be automatically cancelled.
There may be certain orders that we are
unable to accept and must cancel although they satisfy our minimum order
total requirement. We reserve the right, at our sole
discretion, to refuse or cancel any order for any reason. Some
situations that may result in your order being canceled include
limitations on quantities available for purchase, inaccuracies or
typographical errors in product or pricing information, or fraud
transaction suspicion. We may also
require additional verifications or information before accepting any
order. We will contact you if all or any portion of your order is
canceled or if additional information is required to accept your order.
If your order is canceled after your payment method has been debited, we
will issue a credit to your payment method in the amount of the charge. |
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6. Sales Tax |
Sales
tax is charged only on orders sent within the State of Utah. This means
that all Utah State residents pay sales tax, as well as the out of state
customers requesting their orders be shipped to Utah residents.
Since
shipping and handling charges are considered part of
the product, we are required by the law to calculate Utah state tax from the
combined total of merchandise plus shipping/handling charges.
Foreign customers: merchandise may be dutiable upon entering your
country, please check your country's customs policies. Millia LLC
will not be responsible and liable for any amount of duty collected by
destination country's government on merchandise shipped to you.
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7. Track Order Status |
| We will gladly provide details about the status of your
order,
please email us with a
request and we will attempt to reply as soon as possible. |
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8. Shipping Costs and Times |
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Shipping Cost Table -
US & International |
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Our
shipping costs starts from $5.75 for 1 lb. domestic package.
Postage is calculated by the shopping cart based on weight of the merchandise
and the
destination zip code or country. Shipping costs and choices are
displayed on the bottom of the checkout screen #2. |
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Delivery Time Estimates |
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US |
International |
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US Express |
US First Class |
UPS
Ground |
First Class
& Priority |
Express |
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2-3
business days |
7-10
days |
12-14 days |
approx. 14-21
days |
5-7
days |
Shipping cost to Hawaii, Alaska,
US territories & military areas may be adjusted based on the weight of the package.
If the package size or weight cause the shipping cost to these areas be
higher that on the original order summary, the invoice will be adjusted
and additional online payment request will be sent via email. The
order will ship once the additional shipping funds have been received.
All
international customers: Please note that there is no
tracking capability for international shipments once they leave
USA, shipping times provided during checkout are estimates
only. There is no delivery time guarantee on international
mail provided by delivery agency. Actual delivery times
are influenced by many factors, major one of which is length of Customs
procedures of the destination country.
Please make sure you read our
policies before placing order in our webstore, including
section about insurance and loss/damage of items.
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9. Shipping Outside of the US |
We accept all international orders, including orders for
APO/FPO destinations.
International orders have to be paid
for online with a credit card or by Paypal during online checkout.
We no longer accept payments by mail.
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10. How to
Cancel / Edit Order / Adding To Order After Checking Out |
| Once the order is placed, the system
does not allow you to go back and edit the order. Please email us
within 24 hours after the order was placed with specifics on how you
wish to edit your order and we will gladly help you. However,
depending on amount of orders, shipping times and other internal
matters, we don't guarantee this option will always be available within
the first 24 hours. Your order may sometimes be shipped the same
day or immediately the following day.
You may
cancel your order anytime upon request.
Please include the order number and billing name. Refund will be
issued in a form in which a payment was received.
If you have any further questions, please, feel
free to contact us.
Adding to order after
checking out:
Any add-on to the order after it is placed may delay its processing.
Please email as soon as possible after the order is placed. We reserve
the right to charge additional $1 processing fee for all add-ons
that have to be processed after the order is placed.
Since our credit card processor does not allow us to simply re-charge a
customer's credit card for any additional amount due to security
reasons, payment has to be handled as a new transaction in one of two
ways:
1. Customer will either
be instructed to place a new order for the desired item(s) and our staff
will combine the orders and issue a full or partial refund for the
shipping back to a customer's card.
2. A Paypal invoice is
sent to a customer for the new amount. Customer will submit a payment
through this invoice. Once we receive the extra payment, the order is
processed and shipped.
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