All returns require return merchandise authorization number RMA#. This has to be written on the outside of the package. Merchandise returned without authorization will not be accepted and will be refused or returned at a customer's expense. Please contact us for further return instructions.

All returns are subject to 15% or $7.50 restocking fee, whichever is greater (excluding mistakes on order or defective merchandise if it cannot be replaced by the manufacturer and has to be returned to us).

How Long: 
You may return unopened regular or sale priced merchandise - as long as it is in the same condition as you received it (in new, resalable condition) - within 30 days of receipt. 

Condition:
No packaging or outside/inside wrapping or package seal can be torn or damaged.  
Opened items can be returned only if they have a manufacturer's flaw. 
Products with torn wrapping or any other signs of use and no manufacturer's flaw do not qualify for return or exchange. 
We also reserve the right to refuse refund on any  merchandise received in damaged / unusable condition as a result of inadequate packaging (Example: a Baby's Book returned in an envelope or a plain wrapping paper, or any damage due to insufficient amount of packing/padding).

Non-Returnable Items:
Clearance merchandise, bakery items, used/open/altered products. 

Refund will be issued in a form in which a payment was received.
Your credit will include the cost of the merchandise; shipping costs are not refunded.

If we make an error and send you an incorrect product - please contact us first.  We will most likely ask you to return the item and then reimburse you for a return postage.

If item has a manufacturing flaw - please contact us first.  Often, a manufacturer is willing to ship replacement directly to a customer.  In some cases, we will need you to return the merchandise to us, so please contact us for instructions.  We will reimburse you for a return postage. 

When you make a purchase using a credit card, we collect your name, your billing address for the card and the card type. Credit card number, and expiration date are NOT saved on the server and our credit card processor keeps this information private. We cannot access/retrieve/look up customer's credit card number. All transactions are searchable only by a transaction ID and not by a credit card number.

When you create an account at MilliaKids.com, your billing and shipping information will be saved under your user name.  You can access, edit or delete this information anytime you wish.  Credit card information is NOT being saved in customer's account.

Millia LLC does not, under any circumstances, sell personal  information, such as names, phone numbers, or email addressed, to any third parties.  We keep this information confident and use it solely for the purpose of fulfilling orders.

Any private  information you submit on our website during the ordering process, is  transmitted by "Secure Sockets Layer" (SSL) encryption to relay your transaction information.

What is encryption?

Encryption takes meaningful text and numbers and scrambles them into numerical "nonsense" before transmitting them across the Internet. We are using 128-bit encryption, the highest level of encryption available.

The encryption process occurs for information going both directions - from your computer to the server we use, and vice versa. Encryption uses complex algorithmic formulas to create a key that is used to translate the scrambled numerical information back to the original information you have submitted.  Because there are billions of potential numerical sequences, it would take a thief several lifetimes to find the exact key and decipher information that is being transferred.