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Fees |
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Returns after 60 days |
15% restocking fee
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Transaction
Retrieval Fee* |
$10.00 (explained below)
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| Chargeback
Processing Fee** |
$30.00
(explained below)
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Our
email
is available 24 hours a day, 7 days a week. If you have any questions
about delivery, package that has not arrived, or an "unrecognized" charge to a credit card, please
call or email us
before contacting the credit card issuing bank to avoid unnecessary transaction
retrieval or chargeback fees.
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* Transaction
Retrieval Fee: If a customer
has a question about delivery or a charge to the card and initiates inquiry
through a credit card issuing bank without contacting our customer
service first, a $10.00 penalty fee is assessed to a customer's
account to cover the administrative expenses associated with
gathering and submitting bank required documentation. By placing order in our store, you agree to comply with
this policy.
** Chargeback Processing Fee: If a customer has
a question about delivery or a charge and initiates chargeback through the credit card issuing bank
without contacting our company first,
a $30.00 penalty fee will be applied to the card used for
purchase to cover the administrative expenses associated with gathering
and submitting bank required documentation. By placing order in our store, you agree to comply with
this policy.
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| Return Policy |
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How Long:
You may return
unopened regular or sale priced merchandise -
as long as it is in
the same condition as you
received it (in new, resalable condition) - within 60 days
of receipt. Merchandise returned after 60 days is subject to 15%
restocking fee.
Condition:
No packaging or
outside/inside wrapping or package seal can be torn or damaged. Opened items with torn wrapping or any other
signs of use, do not qualify for return or exchange, unless they
have a manufacturer's flaw. We also reserve the right to
refuse refund on any merchandise received in
damaged / unusable condition as a result of inadequate packaging (Example: a
Baby's Book returned in an envelope or a wrapping paper, crib light
returned in a wrapping paper rather than a box, or any damage due to
insufficient amount of packing/padding).
Non-Returnable Items:
Clearance merchandise
If you are unsure whether or
not your merchandise qualifies for a return, please
email
us before returning the merchandise.
Please do not send open, used,
or clearance merchandise back to us, as we will be
unable to return it to you, and no refund will be given.
What & Where to Send:
Please be sure to include the following
information with your
return to expedite your refund process (return authorization number is not
required):
1. Your Name
2. Copy of sales receipt or your order number
3. The merchandise
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Refund will
be issued
in a form in which a payment was received.
Your credit will include the cost of the merchandise; shipping
costs are not refunded. Please mail your returns to:
Millia
LLC
PO Box 95502
South Jordan, UT 84095 |
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Exchange
Policy |
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You may exchange any item in
brand new
condition (with tags attached or box unopened if applicable)
within 60 days of receipt.
A customer will be responsible for new shipping
cost. Please always verify the list of items you intend to order
before checking out.
We will not be responsible
for new shipping costs associated with exchange of items ordered by
mistake.
If we make an error and send you
an incorrect product - please contact
us first. We will most likely ask you to return
the item and then reimburse you for a return postage*.
Incorrectly sent merchandise will have to be received within 30 days,
otherwise a full amount, including new shipping cost will be charged to
a customer's credit card.
*Only base shipping rate will
be refunded. Cost of added special services by a customer, such as
signature confirmation, return receipt, or insurance, are not covered.
If item has a
manufacturing flaw - please contact
us first. Often, a manufacturer is willing to ship
replacement directly to a customer. In some cases, we
will need you to return the merchandise to us, so please contact
us for instructions. We will reimburse you for a
return postage.
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Missing
Item(s) or Damaged/Lost/Misdelivered Merchandise |
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All claims
of missing item(s) or damage have to be reported within
5 days after a shipment is
received. Please contact us within this time frame for your
claim to be honored. Please also see Risk of Loss/Shipment
Contract. |
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Privacy
Policy |
Customers shopping at Millia
LLC do not
have to worry about security and confidentiality of their personal
information. All personal information, such as names, addresses, phone
numbers and email addresses, are kept personal and private. Customer
information is used solely by the employees of Millia LLC, and only for the
purposes necessary to conduct our business, e.g. to complete and ship orders.
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| When you make a purchase using a credit card, we collect
your name, your billing address for the card, the card type,
number, and expiration date. We collect this information in
order to bill you for your purchase. For
your security, only partial credit card information is saved
on the server for reference purposes and only while your
order is in our database (approx. two months). We also collect
information that allows us to ship your order. This includes
the name, address, and phone number of an intended
recipient(s). When you create an account at MilliaKids.com, your
billing and shipping information will be saved under your
user name. You can access, edit or delete this
information anytime you wish. Credit card
information is not being saved in customer's account. Millia LLC does not, under
any circumstances, sell personal information, such as names, phone numbers, or
email addressed, to any third parties. We keep this information confident
and use it solely for the purpose of fulfilling orders. |
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Transaction
Security Policy |
Any private information you submit on
our website during the ordering process, is transmitted by
"Secure Sockets Layer" (SSL) encryption to relay your transaction
information.
What is encryption?
Encryption
takes meaningful text and numbers and scrambles them into numerical "nonsense"
before transmitting them across the Internet. We are using 128-bit
encryption, the highest level of encryption available.
The encryption process occurs for information
going both directions - from your computer to the server we use, and vice versa.
Encryption uses complex algorithmic formulas to create a key that is used to
translate the scrambled numerical information back to the original information
you have submitted. Because there are billions of potential numerical
sequences, it would take a thief several lifetimes to find the exact key and
decipher information that is being transferred.
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