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Help
> Common Questions
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1. How can I order? |
| Online Orders: Your
order can quickly and easily be submitted online using our secure
online checkout (128-bit security certificate). You can pay instantly
using Visa, MasterCard, Discover, American Express debit/credit cards or
Paypal with a confirmed shipping address.
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2. Why
doesn't the system let me add the product quantity I want? |
| You are trying to add certain quantity of a product to
your basket but the system adds only lower quantity, and sign
"backordered" is displayed next to item's name. This
means only the lower quantity of an item is available for purchase and
the remaining quantity is on backorder. A customer is able
to order only the quantity available in stock. New order needs to
be placed for the remaining items or you can add your email to a wait
list for that item and our system will notify you when the stock is
replenished. |
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3. How
can I find out the status of my order? |
| Please email us with a
request for status of your order (always include your order number or billing name) and we will reply
as soon as possible. Please keep in mind, that first class
mail should arrive within 7-10 days, express mail within 2-3 business
days, UPS ground within 7-14 days depending on the zone (domestic
mail). Express mail carries a delivery guarantee. |
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4. How
do I return an item? |
You may return
unopened
merchandise within 30 days
of receipt. 15%
restocking fee applies. Please email our customer service for RMA# which is
required. See Return Policy
for details.
No packaging or
outside/inside wrapping or package seal can be torn or damaged, special
seal
on the bedding package (if present) has to be intact.
Opened items with torn wrapping or any other
signs of use, does not qualify for return or exchange, unless it
has a manufacturer's flaw. If you are unsure whether or
not your merchandise qualifies for return, please email
us before returning merchandise.
Please do not send open or used merchandise back to us, as we will be
unable to return it to you, and no refund will be given. Edible images,
open cake kits or cupcake
picks/rings are non-returnable.
Please be sure to include the following
information with your
return to expedite your refund process:
1. Your Name
2. Copy of sales receipt with your order number
3. The merchandise Refund will be issued
in a form in which a payment was received.
Your credit will include the cost of the merchandise; shipping
costs are not refunded. |
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5. How soon will my order arrive? |
Orders are shipped from South Jordan, UT 84095.
East Coast customers: please
allow up
to 14 calendar days for UPS ground delivery.
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Delivery Time Estimates |
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US |
International |
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First Class |
Express |
UPS |
Priority |
Express |
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7-10
days |
2-3
business days |
10-14 days |
21 days |
7
days |
International customers:
Shipping times provided during checkout are estimates
only. There is no delivery time guarantee on international
mail provided by delivery agency. Actual delivery times
are influenced by many factors, major one of which is Customs
procedures of the destination country.
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6. How
much does shipping cost? |
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Shopping
cart calculates postage based on weight of the merchandise in
the cart and the destination zip code or country. Shipping
costs and choices are displayed on the bottom of the checkout
screen #2.
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7. Do
you ship outside of US? |
| Yes, we ship worldwide.
Shipping times provided during checkout are estimates
only, there is no delivery time guarantee on international mail provided
by delivery agency. Actual delivery times are influenced by
many factors, major one of which is Customs procedures of the
destination country. |
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8. Which payment forms do you accept? |
| We accept Visa, MasterCard, Discover, or American Express credit/debit
cards and Paypal payments (www.paypal.com).
We no longer accept
payments by mail. |
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9. Are the balloons shipped inflated? |
| All balloons are shipped flat as
supplied by the manufacturer. Balloons need to be filled with air/helium
just before the celebrated occasion at a local craft or party store.
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10. Where can I purchase items locally? |
| We do not have knowledge of
local availability of merchandise. |
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If you have
additional questions, please check out our help section
for more details or email
us. |
