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Help
> Common Questions
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1. How can I order? |
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Online Orders: Your
order can quickly and easily be submitted online using our secure
online checkout (128-bit security certificate). You can pay instantly
using Visa, MasterCard, Discover, American Express debit/credit cards or
Paypal with a confirmed shipping address.
Effective June 15, 2006, we no longer accept
payments by mail. We apologize for any inconvenience.
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2. Why
doesn't the system let me add the product quantity I want? |
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You are trying to add certain quantity of a product to
your basket but the system adds only lower quantity, and sign
"backordered" is displayed next to item's name. This
means only the lower quantity of an item is available for purchase and
the remaining quantity is on backorder. A customer is able
to order only the quantity available in stock. New order needs to
be placed for the remaining items or you can add your email to a wait
list for that item and our system will notify you when the stock is
replenished. |
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3. How
can I find out the status of my order? |
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Please email us with a
request for status of your order (always include your order number or billing name) and we will reply
as soon as possible. Please keep in mind, that first class
mail should arrive within 6-9 days, express mail within 2-3 business
days, UPS ground within 7-12 days depending on the zone (domestic
mail). Express mail carries a delivery guarantee. |
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4. How
do I return an item? |
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You may return
unopened
merchandise within 30 days
of receipt. Merchandise returned after 30 days is subject to 15%
restocking fee.
No packaging or
outside/inside wrapping or package seal can be torn or damaged, special
seal
on the bedding package (if present) has to be intact.
Opened items with torn wrapping or any other
signs of use, does not qualify for return or exchange, unless it
has a manufacturer's flaw. If you are unsure whether or
not your merchandise qualifies for return, please email
us before returning merchandise.
Please do not send open or used merchandise back to us, as we will be
unable to return it to you, and no refund will be given. Edible images,
open cake kits or cupcake
picks/rings are non-returnable.
Please be sure to include the following
information with your
return to expedite your refund process:
1. Your Name
2. Copy of sales receipt with your order number
3. The merchandise Refund will be issued
in a form in which a payment was received.
Your credit will include the cost of the merchandise; shipping
costs are not refunded. Please mail your returns to:
Millia
LLC
PO Box 95502
South Jordan, UT 84095
USA
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5. How soon will my order arrive? |
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Regular First Class orders are processed and shipped so that the
packages arrive within 7-10 calendar days (estimated delivery, no
guarantee); Express orders within 2-3 business days
(guaranteed service).
Orders are shipped from South Jordan, UT.
East Coast customers: please
allow up
to 16 calendar days for UPS ground delivery.
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Delivery Time Estimates |
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US |
International |
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First Class |
Express |
UPS |
First Class
& Priority |
Express |
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7-10
days |
2-3
business days |
10-14 days |
14-21 days |
5-7
days |
Note: Shipping times to Canada may be less than shown in the
table.
International customers: Please note that there is no
tracking capability for international shipments once they leave
USA, shipping times provided during checkout are estimates
only. There is no delivery time guarantee on international
mail provided by delivery agency. Actual delivery times
are influenced by many factors, major one of which is Customs
procedures of the destination country.
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6. How
much does shipping cost? |
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Shipping Cost - US
and International |
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Shopping
cart calculates postage based on weight of the merchandise in
the cart and the destination zip code or country. Shipping
costs and choices are displayed on the bottom of the checkout
screen #2. |
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7. Do
you ship outside of US? |
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Yes, we ship worldwide. International customers
please note that there is no tracking capability for international
shipments and shipping times provided during checkout are estimates
only, there is no delivery time guarantee on international mail provided
by delivery agency. Actual delivery times are influenced by
many factors, major one of which is Customs procedures of the
destination country. |
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8. Which payment forms do you accept? |
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We accept Visa, MasterCard, Discover, or American Express credit/debit
cards and Paypal payments (www.paypal.com).
Effective June 15, 2006, we no longer accept
payments by mail. We apologize for any inconvenience.
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9. Are the balloons shipped inflated? |
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No, never. The
shipping cost would be tremendous. All balloons are shipped flat as
supplied by the manufacturer. Balloons need to be filled with air/helium
just before the celebrated occasion at a local craft or party store.
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10. Where can I purchase your items locally? |
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The only
information we have available is a product's manufacturer or
distributor. We do not have knowledge of which local retail stores order
from them, so you would need to contact the company for information
about which stores in a particular area purchase from them.
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If you have
additional questions, please check out our help section
for more details or email
us. |
